Zammad

Use Cortecs models for AI features in Zammad

Zammad is an open-source help desk. Connect its AI features to Cortecs with the custom OpenAI-compatible provider.

Before you begin, create a Cortecs API key by following the Member quickstart and choose a text model from the model catalog.

1. Connect to Cortecs

In Zammad's admin settings, open AI → Provider and enter:

Field	Value
Provider	Custom (OpenAI Compatible)
URL	https://api.cortecs.ai/v1
Token	Your Cortecs API key
Model	The exact model ID from the model catalog

Click Save and enable the provider toggle. Zammad adds /chat/completions to the URL, so keep the URL as shown above.

2. Try a ticket summary

Open AI → Ticket Summary, enable the feature, and select when summaries should be generated. Open a test ticket and its summary sidebar to request a summary.

If the request fails, check AI → Provider → Feedback & Logs for the provider response.

For more options, see Zammad's provider settings and ticket summary guide.